Han Solo (Bespin Outfit) - Kenner - Vintage The Empire Strikes Back (1981)

They Know If You've Been Bad Or Good, So Be Good For Goodness Sake

Posted by Paul on September 29, 2017 at 5:45 PM

They know what you did last week. And apparently they know a whole lot more. JTA reader “Sneaky Snake” tried to circumvent the system and order FOUR (4) Clone Captain Rex figures and Hasbro Toy Shop did their order analysis and thwarted his efforts. Click through for the exchange.

Dear “Sneaky Snake”,

We hate to be the bearer of bad news, but there was a problem with your card and your order has been cancelled. Please see the information below.
If you still wish to receive these items, please return to HasbroToyShop.com to place the order again, or, call our Customer Service team at 1-800-408-0052 or [email protected] and we’ll be happy to help you replace this order.
Happy shopping!
The Hasbro Team

Order Details

Order Number:
XXXXXXX
Order date:
September 20, 2017

If you require further information, please contact our order investigations department at 1-800-408-0052 (8 AM – 8 PM EST, Monday – Friday, 10 AM – 6:30 PM EST, Saturday).
We are always pleased to help you, by e-mail or phone. Questions about your order?

Contact us:

[email protected] (Please include your name, order number and e-mail address)

1-800-408-0052 (8 AM – 8 PM EST, Monday – Friday , 10 AM – 6:30 PM Saturday)

What is this? Why would a problem with my card cause an order to be cancelled 5 days later? What sort of problem?

Thank you for your email. Your order was canceled since the items where already ordered on order 1701222. We do apologize about any inconvenient, this item had a limit of 2 per household.

We greatly appreciate your business. If you have additional questions, please visit our website, www.HasbroToyShop.com, or contact our Customer Service Center via e-mail at [email protected] or phone at 1-800-408-0052 8am – 8 pm EST and Saturdays 10am – 6:30pm EST.
Sincerely yours,
Gilbert
Hasbrotoyshop.com Customer Service

They were shipped to a different household. Those are your rules.

Hi,
Thank you for the explanation. That address was indeed the same billing address as the other order. Do I understand correctly that the billing address, not the shipping address, is considered the “household”?

On Tue, Sep 26, 2017 at 9:19 AM, Customer Service Hasbro Toy Shop <[email protected]> wrote:
Hi,

Thank you for your response. The order was canceled as per household address [edited out for privacy]. We do apologize for any inconviniemt [sic] this may have caused.

I do apologize but the billing address should be the address where the person actually lives that is the address that the bank should send the mail to.

Thank you for that clarification Gilbert.

They Know If You've Been Bad Or Good, So Be Good For Goodness Sake

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